Cellular Support Administrator

Company Overview:

Founded in 2000, SKG Properties specialises in the development leasing and management of commercial and industrial real estate.

Joining us means seizing an opportunity to work in a dynamic, industry leading property company in South Africa, where ethics, customer service and teamwork are the foundations of our success.

Position Overview:

We are currently seeking a highly organized and detail-oriented Cell Phone and Contracts Administrator to join our team. In this role, you will be responsible for managing all aspects of our cell phone and contract operations, including procurement, inventory management, and customer account management. The ideal candidate will have a strong background in telecommunications and a passion for providing exceptional customer service.

Responsibilities:

• Manage the procurement of cell phones and related equipment, ensuring timely and cost-effective purchasing.
• Maintain accurate and up-to-date inventory records, including tracking stock levels and conducting regular audits.
• Coordinate with vendors and suppliers to negotiate contracts and ensure timely delivery of products and services.
• Monitor and analyze contract performance to identify areas for improvement and cost-saving opportunities.
• Process and track customer orders and contracts, including activation, upgrades, and cancellations.
• Provide exceptional customer service by addressing inquiries and resolving any issues related to cell phone and contract services.
• Work closely with the sales team to ensure accurate and timely processing of customer orders.
• Stay up-to-date with industry trends and developments to make informed decisions and recommendations for improving our services.
• Liaise internally with relevant stakeholders, providing feedback regarding line usage, abuse and potential migrations.
• Assist with general IT procurement when and if required

General

• Provide general and financial administrative support
• Initiating, coordinating and capturing of Cellular contracts.
• Setup of devices per company Specs
• Ensuring the best value for money on all contracts
• Transfer of information between two android devices
• Knowledge of different brands and applications of various accessories
• Knowledge of Fibre / other connectivity methods beneficial
• Ensure adherence of users to company cell phone policy
• Assist with maintaining accounts by verifying, allocating and posting transactions.

Requirements: 

• Matric
• Qualification in Business Administration, Telecommunications, or a related field.
• 2+ years of experience in a similar role, preferably in the telecommunications industry.

Skills:

• Strong knowledge of cell phone technology and contract management.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office and other relevant software.
• Exceptional communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Knowledge of SIMSWAPs (e-SIM and regular) and Mobile Device Management applications
• Accounting/bookkeeping experience advantageous

To submit your application kindly visit the SKG Properties career website or click on the link at:

https://www.careers-page.com/skg/job/L3X8X6RV

Psychometric tests are required to be undertaken by shortlisted candidates.

Should you not have been contacted by 31 July 2025 please consider your application unsuccessful.