Reports To: Brand Director

Position Overview:

The Operations Manager will play a pivotal role in ensuring smooth operations and efficient workflow within our warehouse facility. This role requires a strategic thinker with exceptional leadership skills, who can streamline processes, manage inventory, and drive continuous improvement initiatives. The ideal candidate will have a proven track record of success in operations management within the retail industry.

Responsibilities:

1. Warehouse Management:

- Oversee day-to-day operations of the warehouse, including receiving, storage, and dispatch of goods.

- Develop and implement efficient warehouse processes to maximize productivity and minimize errors.

- Ensure compliance with safety regulations and maintain a clean and organized warehouse environment.

- Manage inventory levels to meet customer demand while minimizing carrying costs and stockouts.

2. Team Leadership:

- Lead and motivate a team of warehouse staff, including hiring, training, and performance management.

- Foster a culture of accountability, teamwork, and continuous improvement within the warehouse team.

- Provide guidance and support to ensure team members have the necessary resources to excel in their roles.

3. Operational Efficiency:

- Identify opportunities for process improvement and cost optimization within the warehouse operations.

- Implement best practices and standard operating procedures to streamline workflow and increase efficiency.

- Analyze key performance indicators (KPIs) to track operational performance and drive data-driven decision-making.

4. Collaboration:

- Work closely with other departments, including logistics, procurement, and customer service, to ensure seamless coordination of operations.

- Communicate effectively with cross-functional teams to address issues and optimize processes throughout the supply chain.

5. Vendor Management:

- Liaise with vendors and suppliers to ensure timely delivery of goods and resolve any issues related to quality or logistics.

- Negotiate favorable terms and contracts with vendors to optimize procurement costs and maintain high product quality.

Qualifications:

- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Master's degree preferred.

- Proven experience in operations management, preferably in the retail or e-commerce industry.

- Strong leadership and team management skills, with the ability to inspire and motivate a diverse workforce.

- Excellent problem-solving abilities and a track record of driving process improvements.

- Proficiency in warehouse management systems (WMS) and inventory control software.

- Solid understanding of logistics and supply chain principles.

- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments.

- Must be visa 18 transferable and fluent in both Arabic and English.

Benefits:

- Competitive salary commensurate with experience.

- Opportunities for professional development and career advancement within a growing company.

- Dynamic and inclusive work culture with a focus on teamwork and innovation.