Key responsibilities:

• Greeting customers and directing them to an available technician

• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs

• Answering customer questions about service outcomes and consulting with technicians when necessary

• Informing customers about potential cost savings and warranty protections

• Assisting customer with deciding to fix their car through the dealerships shop or trading the vehicle in

• Overseeing and managing the service centers scheduling and workflow

• Informing customers of changes in service or when their vehicle is ready to be picked up

Required skills as a Service Advisor:

• Knowledge and understanding of working within a customer role.
• Passion for the automotive industry.
• Excellent communication skills.
• Well organized and ability to manage workload.