Field Support Engineer

Field Support Engineer

Location: Chantilly, VA (Up to 50% CONUS & OCONUS Travel)

Security Clearance Eligible to obtain a Secret Security Clearance

Position Overview

Our client is seeking a skilled and motivated Field Support Engineer to join their team in Chantilly, VA. This role is pivotal in ensuring the successful deployment and ongoing support of advanced 4G/LTE and 5G communication solutions for their defense sector clients. The ideal candidate will provide expert technical support, conduct in-depth training, and demonstrate our products capabilities both remotely and onsite. By maintaining strong client relationships and staying abreast of technological advancements, the Field Support Engineer plays a critical role in enhancing mission success and customer satisfaction.

Key Responsibilities

System Integration & Support

• Collaborate with defense clients to integrate 4G/LTE and 5G solutions into existing infrastructures.
• Lead the installation, configuration, and testing of communication systems.
• Customize systems to meet specific mission-critical requirements.
• Provide technical support, both remotely and onsite, to troubleshoot and resolve system issues.
• Perform root cause analysis and implement corrective actions.

Training & Documentation

• Deliver hands-on training sessions to clients on system operation and maintenance.
• Develop and maintain user guides, training materials, and technical documentation.
• Update clients on new features and best practices through continuous training initiatives.

Customer Engagement

• Serve as the primary technical point of contact for customer inquiries.
• Foster strong customer relationships through proactive support and feedback collection.
• Partner with product teams to relay client insights for continuous improvement.

Technical Sales Support

• Assist sales teams with product demonstrations and technical presentations.
• Contribute to solution design and proposal development during pre-sales engagements.
• Participate in client meetings to identify needs and propose effective solutions.

Product Expertise & Industry Awareness

• Stay informed on industry trends and emerging technologies.
• Maintain comprehensive documentation of support activities and technical findings.
• Tailor product demonstrations to address the unique needs of defense clients.

Other Duties

• Perform additional responsibilities as assigned.

Work Environment

• Flexible work model including remote work and onsite client engagements.
• Frequent visits to defense-related sites, including military bases and remote locations.
• Must be prepared for outdoor work in various weather conditions.
• Regular interaction with technical equipment and secure environments.
• Domestic and potential international travel required.

Qualifications

• Education: Bachelors degree in Electrical Engineering, Telecommunications, or related field (experience may substitute for education).
• Certifications (Preferred): CCNA, CWNP, CompTIA Network+/Security+, CLP, relevant 5G or military communications certifications.
• Experience: Minimum 3+ years in technical support or systems integration, with specific expertise in 4G/LTE and 5G technologies.

Skills & Competencies

• Deep understanding of 4G/LTE and 5G systems and protocols.
• Strong diagnostic and analytical capabilities.
• Excellent interpersonal and communication skills.
• Ability to work independently and collaboratively in dynamic environments.
• Willingness and ability to travel as required.

Physical Requirements

• Lift and transport equipment up to 50 lbs.
• Work in various field conditions, including extended periods on foot.
• Manual dexterity for handling technical tools and components.
• Ability to read technical documents and interface with computer systems effectively.

Additional Requirements

• U.S. Citizenship required.
• Must possess or be eligible to obtain a U.S. Secret Security Clearance.
• Valid U.S. Drivers License.
• Flexible travel schedule, including potential overnight and international assignments.