Apprentice E-Commerce Parts Advisor

The main purpose of a Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service

Key Responsibilities & Accountability

• Parts Sales
• Administration duties
• Ensuring Customer Satisfaction
• Promote a Parts team culture

• Parts Sales

• Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.

• Answer customer queries & part information queries via phone, email & face to face interactions

• Research competitor pricing to ensure competitiveness.
• Prospect & research new selling opportunities.

• Supply accurate and detailed parts descriptions by using all electronic parts catalogues.

• Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.

• Packing & Shipping duties

• Ensure payment is received before shipping goods.
• Arrange collection by designated courier(s)

• Parts Administration

• Take full part in stock check activities.

• Provide customer data for input into Parts databases and assist in maintaining databases.

• Ensure all paperwork is completed accurately and promptly.

• Ensuring Customer Satisfaction

• Ensure continuously high feedback scoring for all relevant on-line shop areas.

• Work together with other members of the parts team to ensure the best possible service to customers.

• Communicate with customers and suppliers openly and honestly.

• Record and action customer complaints in line with Vospers policy.

• Implement and develop customer service systems.

• Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.

• Promote a Parts Team Culture

• Maintain and contribute to a good and fair working environment for all staff.
• Work closely and openly with all staff and managers to achieve a team culture.
• Respect all staffs views and opinions.
• Deputise for other members of the team when required.

• Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.