Sales Support Coordinator

Sales Support Coordinator

Matford Way, Exeter

At Vospers, we know our people are at the heart of our success. That's why were proud that so many of our team choose to stay and grow with us - over 100 staff members have completed between 10 and 40 years of service.

As a family-run business and one of the Southwests leading motor dealer groups, we offer a supportive working environment, exceptional career development opportunities and a comprehensive benefits package.

What We Offer

• 30 days annual leave (including bank holidays), increasing with service and pro-rata for part-time employees
• A paid day off for your birthday after 1 years service!
• Staff discounts on MOTs, servicing, parts and car sales
• Access to an online discount platform for top retailers
• Paid sickness scheme
• Employee Assistance Programme (EAP) & support services
• Cycle to Work Scheme
• Ongoing training and development via our Motorv8 and Vospers 5 programmes
• Manufacturer-specific training
• Staff and customer referral schemes

As a Commercial Vehicle Sales Support Coordinator, you will support the sales team at our Matford Way, Exeter site, supporting with the sale, preparation, movement and overall customer experience in the supply of new and used commercial vehicles. The role exists to increase the efficiency of the department, and to ensure that processes are adhered to reduce risk, provide a consistent quality customer experience, maximise the timely visibility of sale vehicles to the market thus remove unnecessary costs or delays.

Key Responsibilities

• Coordinate the mechanical and cosmetic preparation of both sold and unsold vehicles
• Ensure display and demonstrator vehicles are clean, fuelled, and compliant with Vospers and consumer standards
• Liaise with internal and external suppliers to manage work and accessory fitment timelines
• Support the sales team with inbound customer calls
• Review listings on Vospers.com and Autotrader to ensure high-quality used vehicle adverts
• Carry out final quality control checks prior to vehicle handover or display
• Conduct 48-hour follow-up calls with customers and report any concerns to the sales team
• Perform weekly demo audits to manage vehicle cleanliness and mileage
• Organise vehicle collections and deliveries as needed
• Assist with photography of sales vehicles

About You

Were looking for someone who is:

• Organised and process-driven, with strong attention to detail
• Comfortable working as part of a close-knit, high-performing team
• Self-motivated and able to work under pressure
• In possession of a valid UK driving licence (subject to DVLA checks)

We ask all our colleagues to demonstrate our core values: care, accountability, performance, respect and integrity.

Salary

£25,396.80 per annum

Hours

Monday - Friday, 40 hours per week

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.