Transaction Manager

About Us

Serving customers for over 75 years. Its more than just a name above the door - Vospers means motoring in the Southwest!

At Vospers we believe in the importance of our people, that's why we are proud that so many of our people stay with us and develop their careers at Vospers over the long term, in fact over 100 of our staff have completed between 10 - 40 years service with us.

We are a family run business and leading Southwest motor dealer group that offers a supportive working environment, unrivalled career prospects and a comprehensive benefits package.

We're now looking for an experienced and motivated Transaction Manager to join our new Ford sales team in Truro - Cornwall.

Accountable to the Sales Manager, the main purpose of a Vospers Transaction Manager is to assist with the sales volumes for retail and MOTAB, profit control and activity within the sales force, ensuring each customer receives exemplary customer service. Additionally, the Transaction Manager will help assist the Sales Manager in the successful running of the department.

Key Responsibilities

• Identify customer needs and establish a rapport using a range of different sales techniques, establishing proven current vehicle ownership status and part-exchange settlement figures, and customers future requirements of the finance solution
• Match relevant products to customer needs, whilst presenting both applicable features and benefits of each product including add-on products, through maintaining a working knowledge of brand quality standards and maintaining control of all negotiations to successfully close to maximize both metal and financial profit
• Ensure you comply with all Financial Services Authority (FCA) requirements in the advising, selling and administration of all products, producing accurate settlement figures, and explaining all major tax, VAT and balance sheet implications where relevant
• Validate documentation to the finance house by fax to ensure satisfactory acceptance of the proposal and payment, ensuring all outstanding finance and documentation is secured prior to delivery
• Record all customer information accurately and comprehensively in line with Vospers requirements and filed appropriately
• Completion of Vospers FCA training programme as pass 6 monthly re-assessments
• Produce a consistently high level of customer satisfaction, developing relations beyond initial sale through follow-up systems, and responding to enquiries promptly and courteously
• Develop and maintain all prospecting activity by the Sales team ensuring effectiveness and consistency, supporting promotions, marketing, planning of events and advertising to crease awareness of Vospers, analysing team performance and reporting to Sales Manager when required
• Attendance at sales meetings and working with colleagues both within and outside of the sales department, demonstrating behaviours that always align to Vospers Core Values

What Were Looking For

• Strong communication skills, verbally on the telephone and face-to-face
• Professional, well organised, punctual & flexible
• Driven to deliver results combined with the patience required to achieve this through medium- and long-term relationship building
• Proactive with the ability to take initiative
• Confident with IT/Finance software packages, and the ability to complete tasks to a high standard
• Leadership or supervisory experience preferred
• Full UK driving licence is essential

We ask all our colleagues to demonstrate our core values of care, accountability, performance, respect and integrity.

What We Can Offer

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• 30 days annual leave (including bank holidays) increasing with length of service, pro-rata for part-time employee
• A paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral schemes

Salary

£30,0000 - £50,000 OTE

Working Schedule

42.5 hours per week

We are a Disability Confident Committed and Youth Friendly Employer.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.