Ford Parts Plus Telesales Advisor

Location

Threemilestone, Cornwall

About Us

Vospers has been the home of motoring in the South West for over 70 years and our success is built by and through our people. We have over 575 talented staff across our various sites throughout Devon & Cornwall and at its heart Vospers is still very much a family business.

People are important at Vospers and have a real say. It's important to the Directors that everyone feels that they're part of something special. Along with an exciting career opportunity, and competitive salaries, we have a great benefits package including but not limited to:

• Holiday accrual scheme & paid day off for your birthday

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Full range of motor discounts for service, sales & parts

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

The Role

Reporting to the FPP Manager, the Ford Parts Plus Telesales Advisor is responsible for professionally representing the Parts Plus brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.

Key activities will include:

Selling

• Achieve personal KPIs and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activities

Customer

• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status

Communication

• Assist, liaise with and support the Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined up approach to sales

Salary

Dependent on Experience and Qualifications, to be discussed at interview

Hours

An average of 42.5 per week

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.