Ford Parts Plus Group Manager

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday

• Life Insurance Scheme

• Full range of motor discounts for service, sales & parts

• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

• Bike to work Scheme

• Professional development and recognition programme

• On-line discount site & life planning services

• Staff & Customer Referral schemes

The Role

Reporting to the Group Parts Operation Manager, the Group Manager is responsible for leading, managing and motivating the Ford Parts Plus teams to achieve the agreed business plan and provide excellent customer service. The role also carries the responsibility for strategic planning, processes and all aspects of running a successful Ford Parts Plus Centre.

Key activities will include:

Leading the team

• Ensure Centre targets set by head office are achieved
• Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals
• Ensure the team is motivated, recognised and incentivised
• Create Personal Development Plans, monitor progress and provide developmental or corrective support where required
• Create a Manpower Plan for your centre and put a succession plan in place

Customer

• Create and maintain a customer centric culture in the business
• Maintain a high level of customer satisfaction via the team

Business development

• Work within the identified sales strategy to increase sales revenues
• With the team to devise and implement sales plans
• Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations
• Analyse internal and external market data to develop an understanding of the potential sales opportunities

Systems and processes

• Work to achieve agreed business plan and budget controlling costs within agreed parameters including Gross Margin levels
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Maintain an effective relationship with all stakeholders
• Ensure the overall security of the stock and premises

In order to be successful for the Centre Manager position, you must:

• Have a proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
• Have a passion for providing a great customer service experience and the automotive industry
• Possess the ability to communicate effectively and build strong relationships with key stakeholders

Location

To be rotated between Valley Road, Plymouth and Threemilestone, Cornwall

Salary

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday

Care - Accountability - Performance - Respect Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.