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22 Open positions

Centralized Services Engineer

McKinney, Texas, United States

Description:

Job Summary: The Centralized Services role is critical to lowering client risk, improving the other delivery areas, and providing innovation, and creativity to impact clients computing environments. The role is critical to identifying high impact client issues in order to create efficiencies across the entire client base. A CS engineer will be responsible for checking a variety of metrics and statuses on a daily, weekly and monthly basis, and provide …

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Support Desk Technician - Tier 2

Description:

Support Desk Technician Tier 2 Why Work Here? At our company, your work will make an impact from day one. As a small and agile team, we offer meaningful responsibility early on and continuous opportunities to grow, no matter your role. Every day brings fresh challenges and the chance to build new skills in a collaborative, fast-paced environment. You'll work closely with leadership and key stakeholders, gaining visibility and influence …

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Operations/Service Desk Manager

McKinney, Texas, United States

Description:

Position Summary We are seeking a Service Delivery Manager to lead and enhance our service desk operations. This role focuses on processes, standards, and tactical day-to-day management while driving customer satisfaction. The ideal candidate will ensure efficient ticket management, optimize tools like ConnectWise and Datto RMM, and leverage metrics to manage the department effectively. Team Leadership and Management: Lead and manage the service desk team, including hiring, training, and performance …

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Client Analyst (Helpdesk L1)

Fairfax, Virginia, United States

Description:

Job Summary The Client Analyst exhibits high technical knowledge that can apply to the clients technical issues and problems. The Client Analyst will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers, and end users. You must demonstrate …

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Remote Technology Alignment Lead (Local to Dallas)

Description:

Culture Fits is excited to be recruiting on behalf of a reputable Managed Services Provider (MSP) that is known for delivering outstanding IT services, cybersecurity, and cloud solutions. This MSP is looking for a Technical Account Manager (TAM) to join their growing team and serve as a trusted advisor for their clients. Role Overview As a Technical Account Manager, you will be the bridge between technology and business strategy. You'll …

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Level 2 MSP Engineer

Inwood, New York, United States

Description:

Were seeking a skilled and motivated Tier 2 MSP Engineer to join our growing team. This full-time, in-office position is ideal for an IT professional with solid hands-on experience supporting and maintaining client systems in a managed services environment. The ideal candidate will have strong skills in Windows Server administration, networking fundamentals, Microsoft 365, and basic-to-intermediate cloud technologies. This role focuses on resolving escalated service requests, implementing standard solutions, and …

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Service Operations Manager (REMOTE)

Description:

Operations Manager Global Cloud Services We are seeking a dynamic and results-driven Operations Manager to oversee day-to-day service delivery in a non-traditional MSP model. This role demands a strategic thinker with a high level of business acumen, exceptional organizational skills, and a proven ability to hold teams accountable while fostering a collaborative, high-performance culture.  This position is perfect for someone with CEO ambitions hungry, driven, and ready to make …

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Level 3 System Engineer (MSP)

Metairie, Louisiana, United States

Description:

Job Title: Tier 3 Project Engineer Managed Services Provider (MSP) We are seeking a high-performing Tier 3 Project Engineer to join our elite IT Project Delivery team. This senior-level role is critical to leading complex project implementations, solving high-level technical challenges, and mentoring project engineers to achieve peak performance. Success in this role means delivering projects on time, within scope, and to the highest technical standards all while helping elevate …

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Level 3 System Engineer

Inwood, New York, United States

Description:

We're currently seeking an experienced and highly motivated Level 3 System Engineer to join our dynamic team. Position Overview This full-time, in-office role is ideal for a seasoned IT professional with over 10 years of hands-on experience in advanced systems engineering within an MSP environment. The ideal candidate will have deep expertise in Windows Server administration, networking, Azure cloud services, and virtualization platforms. In addition to leading complex technical initiatives, …

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vCIO

South Burlington, Vermont, United States

Description:

Virtual Chief Information Officer (vCIO) The Virtual Chief Information Officer (vCIO) serves as the strategic backbone of client relationships, guiding businesses toward technology solutions that drive growth and stability. Rooted in understanding each clients unique needs, the vCIO blends technical expertise with business acumen to deliver tailored recommendations. This role leads upper-tier clients those with significant revenue or complex compliance requirements through strategic planning, leveraging tools like MyITProcess to align …

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