Description:
The Opportunity We are a premier financial institution seeking an ITSM Engineer to drive the administration, governance, and continuous improvement of our enterprise service management platforms. In our highly regulated environment, robust ITSM practices are not optional—they are foundational to operational resilience and audit readiness. You will own the end-to-end ITSM toolchain—ServiceNow and PagerDuty—ensuring that Incident, Problem, Change, Request, and CMDB processes run efficiently and are continuously enhanced. You will …