Description:
Our client is looking for a customer-focused Support Desk Agent to join their technical support team. This role is suited to someone with experience in telecommunications, ISP, fibre, internet connectivity, or technical customer support environments. The successful candidate will assist residential and business customers with first-line technical support, basic fibre and Wi-Fi troubleshooting, ticket logging, customer updates, and escalation to the relevant technical teams where needed. This is not a …