Description:
Responsibilities Ensuring the smooth functioning of the service centre and its activities through leading, motivating and guiding the aftersales service team to achieve business goals and KPIs in accordance to corporate policies and principal guidelines. Defining and ensuring achievement of throughput, service turnover, profitability, Retention and customer satisfaction targets through proposing suitable measures, close monitoring and driving of service centre performance. Responsible for planning, organising and optimising workshop efficiency, productivity …